IT Field Support Officer Full Time

Description

• Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
• Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
• Train stores team members on the system and its various applications
• Provide the necessary support for the shops POS systems including any issues during the POS daily closing
• Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
• Log all the incidents and requests in the Service Desk system
• Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
• Prepare status reports and documentation regarding the installation of hardware and networking equipment
• Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
• Handle the pre-opening phase of new stores in terms of design, installation and configuration

Qualifications

• Technical Degree in Computer Science or a related field
• 2-4 years of experience in a similar role
• Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
• Fluency in English
• Valid Driving License is a plus
• Proficiency in MS Office
• Cultural Awareness: level 1
• Customer Focus: level 2
• Analytical Thinking: level 2
• Attention to details: level 2
• Change and Adaptability: level 2
• Communication Skills: level 2
• Teamwork: level 2

Primary Location: Regional – UAE-Dubai Internet City

Schedule: Full-time