Document Controller & IT Support Full Time

Job Description Summary

DC & IT Support position works under the supervision of IT & DC Manager. He/she is responsible for supporting the IT department in all day-to-day IT & DC-related activities.

Job Responsibilities

The position will involve the following areas of responsibility:

Document Control

• Maintain quality control of documents across the business
• Control and Record Incoming and Outgoing documents as per the established process
• Management of Document Revisions
• Active role in project documentation delivery
• Develop Templates where applicable and their revision continuity
• Maintain confidentiality regarding sensitive documents and digital signatures
• Establish and maintain record retention timelines
• Prepare/compose official communication through letters and emails
• Ensure company licenses and supporting documents are maintained and updated across subscription portals
• Log and manage Project Archives
• Monitor and review daily digital file transactions across active projects, and escalate for corrective treatment measures where necessary
• Assist the Business Development Team in recording Project Proposals, Notifications, and content distribution
• Scanning of incoming data for malware and threats before recording on distribution servers
• Must have expertise in working with Document Management systems such as SharePoint and Collaboration platforms such as Aconex 2

Infrastructure (Level 2)

• Proactive maintenance of Hyper-V virtual server environment
• Technical expertise in handling HP Servers
• Management of Security Framework Firewall, End-point security
• Management of Disaster Recovery solutions

IT Support (Level 2)

• Knowledge in providing technical support in AEC/BIM Industry
• Technical support of Microsoft and MAC environment
• Technical support of Autodesk products
• Technical Support on WAN/LAN and Wi-Fi networking environments
• Logging and processing support calls
• Investigating, diagnosing, and solving computer software and hardware faults
• Installing and configuring computer hardware, software, multi-function, and handheld devices
• Technical support of Microsoft 365 cloud platform
• Creating purchase requisitions for IT hardware/software
• Maintaining records of software licenses and renewals
• Management of New User and User exit IT protocols
• Analyses and deployment of software upgrade and security patches
• Awareness of PABX systems, Access Control, and CCTV systems
• Management of Company subscriptions on Authority portals
• Escalate IT Support cases to the IT manager where necessary

Minimum Skills or Experience Requirements

• Must exhibit a positive/professional attitude, ability to work independently and with a team
• Ability to perform work accurately and thoroughly with great attention to detail
• Ability to organize and utilize time to complete work within given deadlines
• Ability to adapt to changes in the workplace and priorities easily
• Ability to learn new document and project management systems Minimum Experience 2-3 Years (AEC Industry preferred)
• Minimum Qualification: Bachelor’s Degree. A Degree in Computer Sciences is preferred

Contract Duration: 6 Months (Extendable)