Tech Majlis Associate Full Time

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

IFS – Information Technology (IT)
Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
Tech Majlis Specialist – Associate
Country Interaction/Incident Management

• Implement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidents
• Route requests for help to appropriate functions for resolution
• Inform users, customers and key stakeholders of progress towards service restoration.
• Ensure that resolved incidents are properly documented and closed.
• Analyze causes of incidents, inform service owners to minimize probability of recurrence, and contribute to service improvement.

Desktop

L1 Network

L1 Collaboration

L1 Printers

Receive and handle requests for support, following agreed procedures.

Log incidents and support requests and maintain relevant records.

Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.

Country Training Champion

Perform country training sessions.

Country Customer Satisfaction

Ensure that customers have a positive experience with TechMajlis service.

Country Project Support

Assist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner.

Assist in planning and managing new office build outs, and office moves;

Country Asset Control Management

Use agreed procedures to create and maintain an accurate register of assets.

Perform activities related to the administration of assets.

Produce routine reports to assist asset management activities and decision-making.