Sr. Manager/Customer Engagement Operations Full Time

Seeking an experienced and innovative Product & Proposition lead to join our team and help us drive the growth and success of Smiles App. The ideal candidate will have a deep understanding of the market and competition, be able to understand the core concepts of propositions in a multicategory app environment and should be able to act as a product owner for key Smiles propositions, which may be at a super-app level with customer facing implications, for the Mini-app platform, as well as key Marketing technologies that will be required for the super-app.

Responsibilities

•Vision and Strategy: Define and articulate the vision for the super-app. Develop and maintain a strategic product roadmap, aligning with the overall business goals.

•Product Lifecycle Management: Oversee the planning, development, and launch of app features and enhancements. Manage the entire lifecycle from concept to deployment and iterations.

•Stakeholder Collaboration: Act as the primary liaison between stakeholders and development teams. Gather and prioritize requirements from customers, partners, & internal teams.

•User Experience: Collaborate with UX/UI teams to ensure the app is user-friendly and meets the high standards of usability and functionality.

•Market Analysis: Keep abreast of the competition and trends in the super-app ecosystem. Analyze market data to identify new opportunities and potential threats.

•Performance Metrics: Define key performance indicators (KPIs) for the app’s success. Monitor analytics and feedback to gauge user engagement and satisfaction.

•Agile Practices: Champion agile methodologies within the team. Understand business requirements and translate into a requirement framework, create sprint planning, review and retrospective. Ensure the backlog is prioritized according to business value.

•Risk Management: Identify potential risks and develop mitigation strategies to ensure the smooth execution of the app’s roadmap.

•Budgeting and Forecasting: Manage the budget related to product development. Forecast resource needs and adjust as necessary to meet product goals.

•Leadership and Team Development: Provide guidance and support to the cross-functional team. Promote a culture of innovation and continuous improvement.

Qualifications

• Bachelor’s or master’s degree in Business Administration, Computer Science, Engineering, or related field.
• Proven experience as a Product Owner, Product Manager, or similar role in mobile applications or digital products.
• Strong analytical and problem-solving abilities. Experience with Agile/Scrum development methodologies.

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.