Senior UX designer Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

We’re looking for an experienced UX Lead to help shape user experiences across our digital products and services. This role sits at the intersection of product design, service design, and design thinking, requiring someone who can zoom out to see the big picture while also diving deep into interaction and interface details. You’ll lead user experience efforts across key initiatives, collaborate with cross-functional teams, and mentor designers. You’ll champion the voice of the user while balancing business goals and technical feasibility to deliver intuitive, seamless, and human-centred experiences.

What you will do:

• Lead UX design across digital journeys, from discovery to delivery, ensuring usability and consistency.
• Apply service design thinking to align user needs, business processes, and backend systems into holistic experiences.
• Collaborate closely with product managers, engineers, researchers, and other designers to frame problems, define solutions, and ship products.
• Facilitate workshops and co-creation sessions using design thinking methodologies to unlock new ideas and drive alignment.
• Translate insights into actionable design through wireframes, prototypes, user flows, and high-fidelity mockups.
• Ensure quality and consistency in the design system, interactions, and UX patterns.
• Mentor and guide junior designers, providing feedback, direction, and support.
• Advocate for accessibility, inclusivity, and scalability in design decisions.

Required Skills to be successful:

• Stakeholder Management
• Excellent communication skills
• 6–10 years of experience in UX/Product Design

About the Team:

You will be reporting to Head of Product Design

What equips you for the role:

• 6–10 years of experience in UX/Product Design, with a strong portfolio showcasing web and mobile projects.
• Deep understanding of human-centred design, service design frameworks, design thinking principles.
• Strong proficiency in design tools like Figma, Adobe XD, or Sketch Comfortable working in agile, cross-functional environments.
• Experience conducting or working with user research and usability testing.
• Excellent communication and stakeholder management skills.
• Ability to think strategically while delivering hands-on design solutions.
• Strong visual and interaction design sensibility.
• Experience working on platforms with complex service layers (e.g. eCommerce, healthcare, mobility, etc.)
• Familiarity with systems thinking and journey orchestration.
• Knowledge of front-end development or design handoff tools (e.g. Zeplin, Storybook).

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.