Reservation Executive – DMC/Tourism Full Time

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over 20.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

Job description
Kindly apply if you are located in UAE.

Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.
Maintain all reservations for all services accurately in our reservation system.
Following payments of each booking before arrival a must.
Reconfirm bookings with all suppliers internally and externally.
Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
Advising the availability and rates whenever required.
Attending all calls and answer the agents requires.
Providing good & reasonable alternatives hotels in the event of no availability of Original request.
Communicating with the suppliers to solve the partner’s problems.
Manage bookings through online reservations system of selective partners
Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
Communicate any arrival irregularity to the partners and assist with in-house amendments
Advise availability and prepare offers including quotations and product descriptions if requested
Attending to all calls of clients and suppliers
Communicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries
Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
Reassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. last-minute clients)
Forward confirmations and invoices to all partners (who are on auto-invoicing)
Maintain a respectful, ethical, and positive communication and attitude all times.
Base all decisions on the benefit of the company and end results required.
Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
Transfer of knowledge and relevant information with other colleagues as relevant.
Requirements
Must be located in UAE.
2- 3 experience in the Destination Management / Tourism industry or similar
Strong knowledge in the Reservation systems and experience in handling ROW/UAE Market.
Ability to handle different clients’ proposals/projects.
Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
Liaise with the Operations Department for other bookings like excursions, transfers, etc.
Process bookings, cancellations, amendments, or any other requests or adjustments.
Organize, accurate and Excellent Communication Skills
Ability to work under pressure and adaptable to a multi-cultural environment.
Can join immediately.