IT Support Technician and Administrator Temporary

Take your career to the next level! Innovations Group Dubai is hiring a IT Support Technician and Administrator. Apply today to join our team.

Salary: AED 5000 – AED 7000

Responsibilities:

• Assisting Students with their queries
• Creating Student accounts
• Assisting Students with installation of various applications (e.g. web browsers, PDF reader, Microsoft Office, Sage Accounts, etc.)
• Providing guidance on navigating around the course platform and providing technical assistance and support to Students during their studies
• Starting Students on their new courses via a video conference
• Assisting the Enrolment Team with processing paperwork for new enrolments
• Assisting Learning Coaches with monitoring Students’ progress
• Maintaining computer filing system
• Creating and maintaining accurate records of all support requests, incidents, and solutions provided
• Contribute to the development of user documentation
• Dealing with e-mails, text messages and phone calls from students
• Booking and administering of Validation Tests and Resit Tests via a secure video conferencing system
• Chasing outstanding payments from students
• Generating Pitman and CPD certificates
• Attending training courses to improve personal development
• Completing and maintaining all relevant documentation according to deadlines
• Undertaking any other duties as may be reasonably requested by the line manager.