Front Office Supervisor (English/Arabic Speaker) Full Time

The Role of the Front Office Supervisor (English/Arabic Speaker):

We are excited to offer an opportunity for a Front Office Supervisor to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE, as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

Our Ideal Candidate Will Have

We are seeking a passionate and experienced Front Office Supervisor who is fluent in Arabic and/or English to join our dynamic hospitality team. The successful candidate will lead the front desk team in delivering seamless, personalized service and will play a key role in ensuring an exceptional guest experience, particularly for our Arabic-speaking guest.

Key Responsibilities:

• Supervise daily front office operations.
• Act as a key contact for Arabic-speaking guests, providing support and assistance in their preferred language.
• Perform check-ins, check-outs, and room assignments while ensuring accuracy in billing and guest preferences.
• Ensure all guests receive a warm, efficient, and personalized experience.
• Handle guest complaints professionally and resolve issues promptly that arise to maintain guest satisfaction, ensure that all issues escalated to the Front office leaders.
• Monitor and manage room inventory in coordination with the Reservations and Housekeeping departments.
• Ensure compliance with health, safety, and company service standards at all times.
• Train, guide, and motivate front desk agents to maintain service excellence.
• Coordinate with housekeeping, reservations, and other departments to ensure seamless operations.
• Conduct shift briefings and prepare daily reports for management.
• Ensure compliance with company policies, safety standards, and service protocols.

Qualifications & Experience:

• Minimum 2 years’ experience in Hotel or Resort, as Front Office Supervisor
• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management
• Proficiency in PMS systems (Opera) and MS Office.
• Excellent communication, problem-solving, and leadership skills.
• Fluency in Arabic and/or English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.