Contracting Specialist – Tourism (Loader) Full Time

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over 20.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

Job description
Company: DESERT GATE TOURISM – UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Negotiate & contract with the hotels regarding rates, special offers, seasons, allocations, release periods, overrides, terms & conditions, and cancellation policies.
Participate in site inspections and prepare hotel assessment reports.
Analyze and study the product requirements of each market.
Track and correct product performance/ support problems, and assist in driving sales results.
Compare and analyze rates in each market.
Manage accurate update and maintenance of back office systems.
Upload contracts in both the extranet and online systems.
Ensure that entered rates are correct and up-to-date.
Regularly monitor the online system for last minute bookings, cancellations, and other related transactions.
Liaise with the key departments in the company for smooth operations.
Assist in resolving contracting related issues from other departments.
Constantly communicate & cooperate with the hotels & tour operators to achieve planned goals.

Requirements
Hands-on experience in data entry related to contracts
2-3 years background in Tourism Industry in Negotiation and Contracting Department in UAE
Ability to establish and sustain professional relationships
Having great contacts in the industry will be advantageous
Excellent Communication and Negotiation Skills
Strong Customer Service Skills