Reservations Agent Full Time

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify the availability of room types and rates. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Input and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; and safeguard the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

ABOUT LE MÉRIDIEN

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers who appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic, and memorable service along with experiences that inspire guests to savor the good life.

We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

EQUAL OPPORTUNITY EMPLOYER

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.